Refund policy

Return & Refund Policy
Store Name: Luxen Cloud
Website: www.luxencloud.store
Contact Email: contact.luxencloud@gmail.com
Location: United States (International Shipping Available)

1. Return Eligibility

At Luxen Cloud, we want you to be satisfied with your purchase. You may request a return under the following conditions:

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unworn, and in original condition with all tags and packaging intact.

  • Proof of purchase (order confirmation or receipt) is required.

Certain items may not be eligible for return, including:

  • Final sale or clearance items

  • Personalized or custom-made products

  • Hygiene-sensitive items (if applicable)

2. Return Process

To initiate a return:

  1. Email us at contact.luxencloud@gmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to the address provided in our response email.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to your original payment method.

  • Shipping fees are non-refundable, unless the return is due to our error.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item received

If you need an exchange, please contact us via email.

5. International Orders

As we ship internationally:

  • Delivery times may vary depending on your location.

  • Customers are responsible for any customs duties, taxes, or import fees.

  • Returns from international orders must follow the same process, and return shipping costs are the customer’s responsibility.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Include photos of the issue for faster resolution

We will arrange a replacement or refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card provider (processing time may vary)

  • If the issue persists, contact us at contact.luxencloud@gmail.com

8. Contact Us

For any questions regarding returns or refunds, please reach out:

📧 contact.luxencloud@gmail.com
🌐 www.luxencloud.store

Thank you for shopping with Luxen Cloud!